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Customer Warranty Information

Learn about the Sandia Equipment Warranty Policy

All equipment is inspected and tested before shipping from the manufacturer. All parts are warranted to be new and free from defects in workmanship and material, under normal use to the original retail purchaser. This warranty limits manufacturer's liability for defects in workmanship or materials for replacement of defective parts only. The manufacturer accepts no liability for incidental or consequential damages arisen from the use of any equipment, defective or not. This warranty is in lieu of all expressed or implied warranties and is extended only to the original retail purchaser. Manufacturer sales and service representatives are not authorized to waive or alter the terms of this warranty, or to increase the obligations of the manufacturer under the warranty. Parts replaced or repaired under this warrant are warranted for the remainder of the original warranty period. 

Freight charges and travel charges to and from the service provider shall be covered for ninety (90) days from the purchase date. After the ninety (90) day period, these freight charges shall be paid by the equipment owner,  subject to manufacturer discretion. Certain circumstances may require additional consideration. No travel charges shall be covered after ninety (90) days.

The manufacturer covers up to one (1) year (365 days) of service labor at the manufacturer's calculated hourly labor rate/repair time when performed by a manufacturer's authorized service provider. Ultimately, labor reimbursement costs are at the discretion of the manufacturer. After one (1) year, the original retail purchaser is responsible for all labor costs with no manufacturer reimbursement.

The original purchaser must contact the manufacturer to follow correct RMA/warranty procedures. They must have a copy of the RMA Sheet enclosed in the box with the returned item. No returns shall be authorized unless the proper RMA procedures are followed. It is the responsibility of the distributor to repair the customer’s equipment as soon as possible. If the distributor does not have the facilities to repair the equipment, it may be shipped or taken to an authorized service center for repair. 

The manufacturer charges a 15% restocking fee for any items that are being returned to stock. Items must be new, unused, free of damage and are only good for up to one (1) year. After one (1) year, the manufacturer does not accept the return of any item(s) for a reimbursed price.

Authorized warranty replacement parts need to come directly from the manufacturer. Any use of any other parts will void warranty. Sandia Products does not reimburse for parts used by customer that were not supplied directly for the machine under warranty.

The customer must contact the manufacturer prior to working on or changing out of any parts, etc. The manufacturer must issue an RMA Sheet containing approved labor time and replacement parts. Do not send parts or equipment back to the manufacturer without an RMA Number and approval. No labor will be paid for, nor parts cost paid for or reimbursed, that have not previously been approved by the manufacturer. All warranty work must be approved and authorized to qualify, and appropriate warranty procedures must be followed.

The warranty starts on the purchase date by the original purchaser from an authorized Sandia Products distributor, subject to proof of purchase. The Machine Registration Form must be completed online at the time of purchase. If proof of purchase cannot be identified, the warranty start date is ninety (90) days after the date of sale to an authorized Sandia Products distributor.

 

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